Refund policy

Return & Refund Policy

Non-Personalised Items

• Customers have 14 days from receipt to notify us they wish to return an item (change their mind).

• Items must be returned within 14 days of notification — maximum 28 days from delivery.

• Items must be in original condition and packaging.

• Return postage costs are paid by the customer. Please keep proof of postage or tracking.

• Refunds are issued using the same payment method once the item is received and inspected.

Personalised Items

• Cannot be refunded or returned unless faulty.

Faulty or Damaged Items

• Contact us within 30 days of receipt.

• Please provide photos or proof of the damage/fault.

• We will provide a full refund, replacement, or repair as appropriate.