Frequently Asked Questions (FAQ)

Do you accept returns or exchanges?

  • Personalised Items: These are made uniquely for you and cannot be returned or exchanged. Please double-check all details before placing your order.
  • Non-Personalised Items: You may return unused items within 30 days of delivery. Returns must be in original condition, including packaging and any accessories.
  • Faulty or Incorrect Items: If your order arrives damaged or we make an error, we will cover return shipping costs. Please contact us immediately.
  • Change of Mind: For returns due to a change of mind, the customer is responsible for return shipping costs.

How long does it take to process my order?

  • We aim to dispatch most items within 1–2 business days from placing your order.
  • For made-to-order items, including bookmarks, keychains, and all personalised pieces, processing typically takes 4–5 business days to allow the resin to cure properly before shipping.

Can I request a custom design?
Absolutely! We love creating personalised treasures. Please contact us through our Contact Page to discuss your custom order.

Can I change or cancel my order after it's been placed?
Orders can be modified or cancelled within 24 hours of purchase. After this period, we begin processing your order and cannot accommodate changes.

Do you ship internationally?
Yes, we ship to most countries. Shipping costs and delivery times vary based on the destination.

How will my order be shipped?
All orders are gift wrapped and shipped via reliable postal services. You’ll receive a tracking number once your order has been dispatched. Please see our Shipping Policy for more details.

What should I do if my order arrives damaged?
We're committed to ensuring your satisfaction. If your order arrives damaged, please contact us immediately with photos of the damage, and we'll work with you to resolve the issue.

How should I care for my resin items?
Resin products are durable but should be kept away from prolonged direct sunlight, heat, or sharp objects to maintain their quality and longevity.